Privacy Policy

Depending on the products and services you request, we may collect information such as:

• Name
• Mailing and residential address
• Email address
• Telephone and mobile phone number
• Date of birth
• Insurance information
• Employment and income information
• Financial information
• Information about insurance coverage
• Information submitted through quote or application forms
• Information necessary to evaluate insurance products or services
• Communication preferences
• Information provided when contacting an agent or representative

We may also automatically collect certain technical information when you use our website or mobile application, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of website visits
• General website usage information
• Device and application information

We may collect information when you:

• Request an insurance quote
• Submit an insurance inquiry
• Request information about financial products or services
• Contact one of our agents
• Complete an online form
• Schedule an appointment
• Apply for an insurance or financial product
• Download or use our mobile application
• Subscribe to communications
• Request customer support
• Communicate with us by phone, email, text message, or other channels

Heritage Insures may use information we collect to:

• Respond to inquiries and requests
• Provide insurance and financial-service information
• Prepare or process insurance quotes and applications
• Connect you with an appropriate licensed insurance professional
• Communicate with you regarding products and services
• Schedule appointments
• Provide customer service
• Process transactions
• Manage accounts and customer relationships
• Send requested information
• Improve our website, application, and services
• Maintain security and prevent fraud
• Comply with applicable laws and regulations

Because Heritage Insures provides insurance and financial-services-related products and services, certain information you provide may be sensitive or subject to additional privacy protections under applicable federal and state laws.

Information may be collected and used as necessary to evaluate your requests, provide services, communicate with you, and fulfill legal and regulatory requirements.

Where applicable, additional privacy notices may apply to specific insurance products, financial products, or services.

We may share information with third parties when necessary to provide requested services or operate our business.

These parties may include:

• Insurance carriers
• Insurance companies and product providers
• Licensed insurance agents and representatives
• Financial-service providers
• Service providers
• Technology providers
• Website and application providers
• Payment processors
• Customer relationship management providers
• Communication providers
• Professional advisors
• Government agencies or regulatory authorities when required by law

We do not sell your personal information for monetary consideration.

When you request an insurance quote or apply for an insurance product, information you provide may be shared with insurance carriers or other product providers as necessary to evaluate and process your request.

Those companies may have their own privacy policies and privacy practices.

Our website may use cookies, analytics tools, pixels, tags, and similar technologies to:

• Improve website functionality
• Understand website traffic
• Remember preferences
• Analyze website usage
• Improve marketing and communications
• Maintain website security

You may be able to control cookies through your web browser settings.

If you use a Heritage Insures mobile application, we may collect information necessary to provide the application's features and services.

Depending on the application's functionality, this may include account information, device information, communications, and other information you voluntarily provide.

We may use third-party technology providers to operate or support certain mobile application features.

If you provide your mobile telephone number and consent to receive text messages, Heritage Insures may send you communications relating to your inquiries, appointments, requested information, services, or other communications for which you have provided appropriate consent.

Message and data rates may apply.

You may opt out of text messages by following the instructions contained in the applicable message, such as replying STOP, where supported.

Consent to receive text messages is not a condition of purchasing insurance or financial products or services.

If you provide your email address, we may use it to respond to inquiries, provide requested information, communicate about services, and send other communications for which you have provided appropriate consent.

You may unsubscribe from certain marketing emails by using the unsubscribe instructions included in the email.

Our website may contain links to third-party websites, including insurance carriers, financial-service providers, social media platforms, payment providers, and other organizations.

Heritage Insures does not control the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of those websites before providing personal information.

Heritage Insures takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no website, application, electronic transmission, or storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide services, maintain business and insurance records, comply with applicable legal and regulatory requirements, resolve disputes, prevent fraud, and fulfill legitimate business purposes.

Retention periods may vary depending on the type of information and the service involved.

Our website and services are not intended to knowingly collect personal information from children under the age of 13 without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

Depending on applicable law, you may have certain rights regarding your personal information, which may include the ability to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of certain marketing communications
• Withdraw consent where applicable

Certain information may be exempt from deletion or other requests because of legal, regulatory, contractual, or insurance-related requirements.

To submit a privacy request, please contact Heritage Insures using the information below.

Privacy rights may vary depending on the state in which you reside.

Heritage Insures will handle applicable privacy requests in accordance with relevant federal and state laws and regulations.

Additional notices may be provided when required by applicable law.

Heritage Insures may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or applicable laws.

When changes are made, the revised Privacy Policy will be posted on this page with an updated “Last Updated” date.

If you have questions regarding this Privacy Policy or how Heritage Insures handles personal information, please contact us:

Email: support@heritageinsures.com